Refund & Quality Policy

Last updated: October 15, 2026

Clubhouse Legend ("we" or "us") is operated from Australia. Every calendar is personalized and made to order, then printed and shipped in the USA by our print partner.

Because personalized products cannot ordinarily be resold to another customer, our change-of-mind policy differs from a standard retail product.

This policy doesn't limit any rights you have under applicable consumer protection law.

Something wrong with your calendar? Email support@clubhouselegend.com with your order number and photos of the issue. We'll review the problem and arrange an appropriate remedy under this policy and applicable law. Please report delivery or print issues promptly, ideally within 30 days of delivery. This does not limit any longer rights you have under consumer protection law.

Every calendar is personalized and made to order, so change-of-mind returns are generally unavailable. Contact us immediately if you need to change or cancel an order; changes may no longer be possible once production begins.

1. Change of mind

We do not ordinarily provide refunds, exchanges or returns where:

• you change your mind;
• the recipient no longer wants the gift;
• you found another product cheaper;
• you no longer need the calendar;
• you ordered the wrong quantity;
• you selected or supplied the wrong photograph;
• you simply prefer a different artistic result.

This is because each personalized product is individually created for the customer and cannot reasonably be restocked or resold.

This change-of-mind policy does not affect rights relating to faulty products or failures to meet consumer guarantees.

2. Cancellations and order changes

Personalized production may begin shortly after payment.

If you need to change or cancel an order, contact us immediately.

We will attempt to help where reasonably possible.

However, once personalized artwork generation, production preparation or printing has commenced, cancellation or modification may no longer be possible.

3. Our quality review

Before production, personalized imagery is checked for obvious issues including:

• facial likeness problems;
• major image corruption;
• obvious anatomical errors;
• incorrect orientation;
• major cropping problems;
• obvious composition errors.

Quality review reduces errors but does not eliminate normal artistic variation.

Likeness concerns before shipment

Not happy with how the likeness turned out? Email support@clubhouselegend.com before the calendar ships and we will regenerate the image. Every image is human-reviewed before printing; contact us as early as possible so we can address your concern before production or shipment.

4. If something is wrong

If your calendar arrives damaged, materially defective or materially different from what was ordered, contact us as soon as possible.

For the fastest investigation, please contact us within 30 days of delivery.

The 30-day reporting request helps us investigate promptly and does not limit any longer rights you have under applicable consumer protection law.

5. Issues we will investigate

Examples include:

• physical damage during delivery;
• badly torn or damaged pages on arrival;
• significant binding defects;
• missing calendar pages;
• incorrect product or quantity supplied;
• substantial printing errors;
• severe print alignment problems;
• major image-file corruption;
• a materially incorrect personalized image caused by a production error;
• a parcel confirmed as lost in transit.

6. Information we may request

To investigate a claim, we may request:

• order number;
• description of the problem;
• clear photographs of the affected product;
• photographs of the packaging;
• photograph of the shipping label;
• any other information reasonably necessary to assess the issue.

Do not return a personalized calendar to any address unless Clubhouse Legend specifically instructs you to do so.

In many cases, photographs are sufficient for assessment.

7. Normal variations

The following do not automatically mean a product is defective:

• small differences between screen colors and printed colors;
• minor color variation within normal commercial-print tolerances;
• slight positioning differences caused by trimming or binding;
• expected artistic variation in personalized transformations;
• intentionally exaggerated body proportions or scenes;
• subjective preference for a different pose, golf scene, hairstyle or expression;
• reduced output quality caused materially by an unsuitable customer-uploaded source photograph.

If a variation is substantial enough to cause the product not to meet an applicable consumer guarantee, this exclusion does not apply.

8. Remedies

Clubhouse Legend may first assess the product to determine the nature of the issue.

Where appropriate and permitted by law, we may:

• reproduce affected artwork;
• reprint an affected product;
• replace the product;
• refund part or all of the purchase price;
• provide another remedy agreed with the customer.

Where applicable consumer protection law gives you the right to choose a refund, replacement or another remedy, we will honor that right.

9. Lost orders

If tracking indicates that an order may have been lost, contact us promptly.

For efficient carrier investigation, please contact us within 30 days after the estimated delivery date.

Once the carrier confirms the parcel is lost, we will reship it if you supplied a correct, deliverable address. This does not limit your right to a refund or another remedy under applicable consumer protection law.

10. Incorrect delivery addresses

Customers are responsible for entering an accurate delivery address.

If an order cannot be delivered because the customer supplied:

• an incorrect address;
• an incomplete address;
• an incorrect ZIP code;
• a missing unit/apartment number;

a replacement may require payment of new production and/or shipping costs.

11. Unclaimed or rejected deliveries

If a parcel is:

• refused by the recipient;
• left unclaimed;
• not collected from a carrier collection point;
• otherwise returned because the recipient did not accept delivery;

Clubhouse Legend is not required to provide a free replacement where the product and delivery service were otherwise supplied correctly.

Any replacement or reshipment may require additional payment.

This does not affect rights arising from a fault for which Clubhouse Legend is legally responsible.

12. Damage after delivery

We do not provide free replacements for damage caused after successful delivery by:

• misuse;
• water exposure;
• improper storage;
• tearing;
• bending;
• accidental damage;
• normal wear.

13. Refunds

Where a refund is approved, it will ordinarily be returned to the original payment method.

Bank or payment-provider processing times are outside Clubhouse Legend's control and may vary.

14. Contact

To report an order problem, email support@clubhouselegend.com with your order number and any relevant photos.